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[ DevCourseWeb Com ] Udemy - Service Management Key Performance Indicators and Reporting

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Title: UdemyGroup: NOGRPSource: Udemy
Info Hash
F0676A4DAD59C9EA4D4B19A68ED269D369CCD7D1
Source
Unverified
Total Size
1.98 GB
Total Files
100
Seeders
0
Leechers
2
Health
Score
2
Type
Bookware

File List

FileSize
Get Bonus Downloads Here.url182 B
~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome Quiz.html0 B
~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome to the course.html1.67 KB
~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn English.vtt4.64 KB
~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn.mp454.95 MB
~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends English.vtt4.09 KB
~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends.mp444.62 MB
~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics English.vtt2.26 KB
~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics.mp419.79 MB
~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect English.vtt5.16 KB
~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect.mp440.38 MB
~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value English.vtt4.62 KB
~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value.mp428.94 MB
~Get Your Files Here !/1 - Welcome and Introduction/7 - Download the course workbook.html725 B
~Get Your Files Here !/1 - Welcome and Introduction/7 - KPI-and-reporting-workbook-final.pdf1.49 MB
~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information English.vtt9.14 KB
~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information.mp496.54 MB
~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community English.vtt5.42 KB
~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community.mp447.55 MB
~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices English.vtt6.03 KB
~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices.mp459.2 MB
~Get Your Files Here !/2 - Service Management Common Terminology/10 - Process-Definitions.pdf46.68 KB
~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach English.vtt4.93 KB
~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach.mp454.14 MB
~Get Your Files Here !/2 - Service Management Common Terminology/12 - Process-Definitions.pdf46.68 KB
~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes English.vtt8.24 KB
~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes.mp465.52 MB
~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study English.vtt4.56 KB
~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study.mp458.08 MB
~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction-Case.pdf51.18 KB
~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role English.vtt2.86 KB
~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role.mp428.98 MB
~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise-1.pdf82.53 KB
~Get Your Files Here !/2 - Service Management Common Terminology/2 - Service Management Quiz.html0 B
~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie - but what about numbers.mp421.19 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie English.vtt2.18 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report English.vtt5.23 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report.mp442.45 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who English.vtt2.47 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who.mp427.16 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise-2.pdf66.39 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples English.vtt9.21 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples.mp473 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting-Examples.pdf47.71 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership English.vtt5.92 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership.mp453.2 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables English.vtt9.49 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables.mp4100.82 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team English.vtt3.05 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team.mp433.91 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise-3.pdf66.55 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/22 - Forget about the numbers.html2.06 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/3 - Metrics Quiz.html0 B
~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators English.vtt1.39 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators.mp423.07 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better English.vtt2.5 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better.mp435.84 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload English.vtt1.99 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload.mp422.01 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise-5.pdf77.04 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work - and some don't.mp469.18 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work English.vtt6.53 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report English.vtt2.07 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report.mp424.56 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples English.vtt17.26 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples.mp4121.28 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance-Indicator-Examples.pdf49.69 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting English.vtt3.08 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting.mp430.51 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise-6.pdf58.98 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold English.vtt6.92 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold.mp449.56 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/31 - The glorification of busy.html39 B
~Get Your Files Here !/4 - Service Management Key Performance Indicators/4 - KPI Quiz.html0 B
~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization English.vtt3.99 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization.mp445.9 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting English.vtt4.28 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting.mp446.12 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems English.vtt2.53 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems.mp425.81 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise-7.pdf58.76 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal English.vtt3.14 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal.mp432.06 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals English.vtt5 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals.mp440.9 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals English.vtt4.09 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals.mp431.4 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload English.vtt2.21 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload.mp421.28 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise-9.pdf58.86 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work English.vtt7.29 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work.mp449.24 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together English.vtt2.47 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together.mp422.61 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/5 - Setting Goals Quiz.html0 B
~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together English.vtt1.53 KB
~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together.mp419.39 MB
~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization English.vtt3.01 KB
~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization.mp429.81 MB
~Get Your Files Here !/6 - Putting It All Together/42 - Exercise-10.pdf78.71 KB

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