Udemy - ISO - IEC 20000-1 - 2018 - Service Management System Essentials
File List
| File | Size |
|---|---|
| Get Bonus Downloads Here.url | 180 B |
| ~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/1 -Understanding ISOIEC 20000-12018.mp4 | 32.08 MB |
| ~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/2 -The Importance of ISOIEC 20000-12018 in Service Management.mp4 | 33.42 MB |
| ~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/3 -Historical Evolution of Service Management Standards.mp4 | 30.1 MB |
| ~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/4 -ISOIEC 20000-12018 in Your Organization's Service Management System.mp4 | 29.61 MB |
| ~Get Your Files Here !/10 - Tips and Tricks for Success/1 -Integrating Knowledge The Pillars of a Successful SMS.mp4 | 32.78 MB |
| ~Get Your Files Here !/10 - Tips and Tricks for Success/2 -Strategic Planning for Long-Term Success.mp4 | 35.43 MB |
| ~Get Your Files Here !/10 - Tips and Tricks for Success/3 -Effective Communication and Stakeholder Engagement.mp4 | 38.56 MB |
| ~Get Your Files Here !/10 - Tips and Tricks for Success/4 -Leveraging Technology for Operational Efficiency.mp4 | 35.88 MB |
| ~Get Your Files Here !/10 - Tips and Tricks for Success/5 -Cultivating a Culture of Continuous Improvement.mp4 | 35.67 MB |
| ~Get Your Files Here !/10 - Tips and Tricks for Success/6 -Putting It All Together Actionable Strategies for Success.mp4 | 38.84 MB |
| ~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/1 -Essential Terminology in ISOIEC 20000-12018.mp4 | 24.96 MB |
| ~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/2 -Understanding Service Management Concepts.mp4 | 26.93 MB |
| ~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/3 -The Role of Stakeholders in Service Management.mp4 | 27.47 MB |
| ~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/4 -Terminology Related to Service Level Agreements (SLAs).mp4 | 24.03 MB |
| ~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/1 -Overview of Service Management System (SMS) Requirements.mp4 | 24.78 MB |
| ~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/2 -Establishing Context and Scope of the SMS.mp4 | 26.45 MB |
| ~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/3 -Leadership and Commitment in Service Management.mp4 | 30.1 MB |
| ~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/4 -Planning for the SMS.mp4 | 27.41 MB |
| ~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/5 -Support and Resources for the SMS.mp4 | 27.24 MB |
| ~Get Your Files Here !/4 - Designing and Transitioning Services/1 -Principles of Service Design.mp4 | 30.53 MB |
| ~Get Your Files Here !/4 - Designing and Transitioning Services/2 -Service Transition Planning.mp4 | 29.12 MB |
| ~Get Your Files Here !/4 - Designing and Transitioning Services/3 -Managing Change through the Service Transition Process.mp4 | 42.55 MB |
| ~Get Your Files Here !/4 - Designing and Transitioning Services/4 -Service Testing and Validation.mp4 | 41.69 MB |
| ~Get Your Files Here !/4 - Designing and Transitioning Services/5 -Continuous Improvement in Service Design and Transition.mp4 | 43.28 MB |
| ~Get Your Files Here !/5 - Service Delivery Processes/1 -Understanding Service Delivery Processes.mp4 | 41.39 MB |
| ~Get Your Files Here !/5 - Service Delivery Processes/2 -Service Level Agreements (SLAs) Purpose and Design.mp4 | 39.95 MB |
| ~Get Your Files Here !/5 - Service Delivery Processes/3 -Service Reporting Essentials.mp4 | 28.43 MB |
| ~Get Your Files Here !/5 - Service Delivery Processes/4 -Budgeting and Accounting for Services.mp4 | 30.19 MB |
| ~Get Your Files Here !/5 - Service Delivery Processes/5 -Managing Service Performance and Improvement.mp4 | 28.07 MB |
| ~Get Your Files Here !/6 - Relationship Processes/1 -The Importance of Relationship Processes in Service Management.mp4 | 28.45 MB |
| ~Get Your Files Here !/6 - Relationship Processes/2 -Effective Communication Methodologies.mp4 | 25.11 MB |
| ~Get Your Files Here !/6 - Relationship Processes/3 -Business Relationship Management (BRM) Best Practices.mp4 | 27.25 MB |
| ~Get Your Files Here !/6 - Relationship Processes/4 -Supplier Management and Partnerships.mp4 | 25.66 MB |
| ~Get Your Files Here !/6 - Relationship Processes/5 -Challenges and Solutions in Relationship Management.mp4 | 26.56 MB |
| ~Get Your Files Here !/7 - Resolution Processes and Control Processes/1 -Overview of Resolution Processes in Service Management.mp4 | 30.41 MB |
| ~Get Your Files Here !/7 - Resolution Processes and Control Processes/2 -Incident Management Key Concepts and Best Practices.mp4 | 28.34 MB |
| ~Get Your Files Here !/7 - Resolution Processes and Control Processes/3 -Problem Management Preventing Recurrences.mp4 | 30.13 MB |
| ~Get Your Files Here !/7 - Resolution Processes and Control Processes/4 -Service Request Fulfillment Processes and Best Practices.mp4 | 29.4 MB |
| ~Get Your Files Here !/7 - Resolution Processes and Control Processes/5 -Control Processes in Service Management.mp4 | 27.74 MB |
| ~Get Your Files Here !/8 - Implementing and Managing SMS/1 -Planning for SMS Implementation.mp4 | 30.61 MB |
| ~Get Your Files Here !/8 - Implementing and Managing SMS/2 -Building a Cross-Functional Implementation Team.mp4 | 29.09 MB |
| ~Get Your Files Here !/8 - Implementing and Managing SMS/3 -Developing and Documenting SMS Processes.mp4 | 29.44 MB |
| ~Get Your Files Here !/8 - Implementing and Managing SMS/4 -Training and Education for Successful SMS Adoption.mp4 | 27.62 MB |
| ~Get Your Files Here !/8 - Implementing and Managing SMS/5 -Monitoring, Review, and Continuous Improvement.mp4 | 28.2 MB |
| ~Get Your Files Here !/9 - Auditing and Improving SMS/1 -Introduction to Auditing the Service Management System (SMS).mp4 | 29.23 MB |
| ~Get Your Files Here !/9 - Auditing and Improving SMS/2 -Planning and Preparing for an SMS Audit.mp4 | 24.72 MB |
| ~Get Your Files Here !/9 - Auditing and Improving SMS/3 -Conducting the SMS Audit.mp4 | 33.49 MB |
| ~Get Your Files Here !/9 - Auditing and Improving SMS/4 -Reporting Audit Findings and Nonconformities.mp4 | 30.61 MB |
| ~Get Your Files Here !/9 - Auditing and Improving SMS/5 -Continual Improvement of the SMS.mp4 | 34.52 MB |
| ~Get Your Files Here !/Bonus Resources.txt | 70 B |
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