Lynda - Innovative Customer Service Techniques
File List
| File | Size |
|---|---|
| 013 Increasing teamwork between departments.mp4 | 26.56 MB |
| 014 Creating positive social pressure.mp4 | 26.38 MB |
| 010 Understanding the consequences of multitasking.mp4 | 26.2 MB |
| 005 Winning the moments of truth.mp4 | 25.09 MB |
| 011 Avoiding directed attention fatigue.mp4 | 23.95 MB |
| 006 Making wait time more bearable.mp4 | 22.33 MB |
| 008 Improving your powers of observation.mp4 | 22.12 MB |
| 009 Overcoming the illusion of speed.mp4 | 22.1 MB |
| 012 Identifying the secrets of employee motivation.mp4 | 21.86 MB |
| 004 Identifying the most important need.mp4 | 21.04 MB |
| 003 Understanding why customer service is hard.mp4 | 15.83 MB |
| 007 Getting customers to know your name.mp4 | 15.54 MB |
| 015 Next steps.mp4 | 7.96 MB |
| 002 What you should know before watching this course.mp4 | 7.76 MB |
| 001 Welcome.mp4 | 6.55 MB |
| Ex_Files_Innovative_Cust_Service/Exercise Files/Learning Plan Worksheet.pdf | 63.35 KB |
| Ex_Files_Innovative_Cust_Service/Exercise Files/Wait Time Checklist.pdf | 53.68 KB |
| Ex_Files_Innovative_Cust_Service/Exercise Files/Additional Resources.pdf | 49.99 KB |
| Ex_Files_Innovative_Cust_Service/Exercise Files/Whats My Job Worksheet.pdf | 42.99 KB |
| Ex_Files_Innovative_Cust_Service/Exercise Files/Moments of Truth Worksheet.pdf | 42.85 KB |
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