Udemy - Customer Success - How to Reduce Churn and Build Retention
File List
| File | Size |
|---|---|
| Get Bonus Downloads Here.url | 180 B |
| ~Get Your Files Here !/1 - Module 1 The New CS Reality/1. Lesson 1 1 The Survival Math (Description).html | 776 B |
| ~Get Your Files Here !/1 - Module 1 The New CS Reality/1. Lesson 1 1 The Survival Math.mp4 | 92.95 MB |
| ~Get Your Files Here !/1 - Module 1 The New CS Reality/2. Lesson 1 2 Owning the Number NRR GRR and Valuation (Description).html | 789 B |
| ~Get Your Files Here !/1 - Module 1 The New CS Reality/2. Lesson 1 2 Owning the Number NRR GRR and Valuation.mp4 | 93.22 MB |
| ~Get Your Files Here !/1 - Module 1 The New CS Reality/3. Exercise 1 The Role Audit (Description).html | 771 B |
| ~Get Your Files Here !/1 - Module 1 The New CS Reality/3. Exercise 1 The Role Audit.html | 4.32 KB |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/4. Lesson 2 1 The Outcome Framework (Description).html | 749 B |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/4. Lesson 2 1 The Outcome Framework.mp4 | 79.53 MB |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/5. Lesson 2 2 The First 90 Days Mapping Value Milestones (Description).html | 787 B |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/5. Lesson 2 2 The First 90 Days Mapping Value Milestones.mp4 | 91.59 MB |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/6. Lesson 2 3 The 1 Page Success Plan Walkthrough (Description).html | 771 B |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/6. Lesson 2 3 The 1 Page Success Plan Walkthrough.mp4 | 62.66 MB |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/7. Exercise 2 Draft a Success Plan for your largest account.html | 930 B |
| ~Get Your Files Here !/2 - Module 2 Discovery & Success Planning/7. The 1 Page Success Plan Drafting Phase.pdf | 531.96 KB |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/10. Lesson 3 3 The 5 Slide EBR Framework (Description).html | 749 B |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/10. Lesson 3 3 The 5 Slide EBR Framework.mp4 | 65.01 MB |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/11. Exercise 3 Map out the decision makers for your top 3 accounts.html | 4.05 KB |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/8. Lesson 3 1 The Power Map Identifying Your Key Stakeholders (Description).html | 804 B |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/8. Lesson 3 1 The Power Map Identifying Your Key Stakeholders.mp4 | 78.87 MB |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/8. The Stakeholder Power Map.pdf | 516.04 KB |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/9. Lesson 3 2 ROI vs Features (Description).html | 726 B |
| ~Get Your Files Here !/3 - Module 3 Strategic Stakeholder Management/9. Lesson 3 2 ROI vs Features.mp4 | 67.33 MB |
| ~Get Your Files Here !/4 - Module 4 Proactive Health & Warning Signs/12. Lesson 4 1 The 5 Red Flags (Description).html | 761 B |
| ~Get Your Files Here !/4 - Module 4 Proactive Health & Warning Signs/12. Lesson 4 1 The 5 Red Flags.mp4 | 59.93 MB |
| ~Get Your Files Here !/4 - Module 4 Proactive Health & Warning Signs/13. Lesson 4 2 Health Scoring 101 (Description).html | 768 B |
| ~Get Your Files Here !/4 - Module 4 Proactive Health & Warning Signs/13. Lesson 4 2 Health Scoring 101.mp4 | 74.93 MB |
| ~Get Your Files Here !/4 - Module 4 Proactive Health & Warning Signs/14. Lesson 4 3 The Re engagement Script (Description).html | 764 B |
| ~Get Your Files Here !/4 - Module 4 Proactive Health & Warning Signs/14. Lesson 4 3 The Re engagement Script.mp4 | 60.86 MB |
| ~Get Your Files Here !/4 - Module 4 Proactive Health & Warning Signs/15. Exercise 4 Fill out a Health Scorecard for 5 accounts.html | 3.79 KB |
| ~Get Your Files Here !/5 - Module 5 The Tactical Renewal Playbook/16. Lesson 5 1 The 90 60 30 Timeline (Description).html | 759 B |
| ~Get Your Files Here !/5 - Module 5 The Tactical Renewal Playbook/16. Lesson 5 1 The 90 60 30 Timeline.mp4 | 75.72 MB |
| ~Get Your Files Here !/5 - Module 5 The Tactical Renewal Playbook/17. Lesson 5 2 Objection Handling (Description).html | 764 B |
| ~Get Your Files Here !/5 - Module 5 The Tactical Renewal Playbook/17. Lesson 5 2 Objection Handling.mp4 | 60.28 MB |
| ~Get Your Files Here !/5 - Module 5 The Tactical Renewal Playbook/18. Lesson 5 3 The Save vs The Down sell (Description).html | 776 B |
| ~Get Your Files Here !/5 - Module 5 The Tactical Renewal Playbook/18. Lesson 5 3 The Save vs The Down sell.mp4 | 68.87 MB |
| ~Get Your Files Here !/5 - Module 5 The Tactical Renewal Playbook/19. Exercise 5 Create a 90 day renewal calendar for the upcoming quarter.html | 3.97 KB |
| ~Get Your Files Here !/6 - Module 6 Operationalizing Success/20. Lesson 6 1 The CSM Power Hour (Description).html | 754 B |
| ~Get Your Files Here !/6 - Module 6 Operationalizing Success/20. Lesson 6 1 The CSM Power Hour.mp4 | 57.51 MB |
| ~Get Your Files Here !/6 - Module 6 Operationalizing Success/21. Lesson 6 2 The Feedback Loop (Description).html | 758 B |
| ~Get Your Files Here !/6 - Module 6 Operationalizing Success/21. Lesson 6 2 The Feedback Loop.mp4 | 59.25 MB |
| ~Get Your Files Here !/6 - Module 6 Operationalizing Success/22. Exercise 6 Submit your 30 Day Execution Plan.html | 4.68 KB |
| ~Get Your Files Here !/Bonus Resources.txt | 70 B |
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