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[ FreeCourseWeb Com ] Udemy - Workforce Management Real Time Analyst

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Title: UdemyGroup: NOGRPSource: Udemy
Info Hash
C1DC6196C2489166D6EC672205D5A0B61D39C9B2
Source
Unverified
Total Size
1.27 GB
Total Files
41
Seeders
0
Leechers
1
Health
Score
1
Type
Bookware

File List

FileSize
Get Bonus Downloads Here.url183 B
~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs.mp45.66 MB
~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs_en.vtt1.57 KB
~Get Your Files Here !/01 - KPIs Essentials in WFM/001 KPI-ESSENTIALS.pptm345.44 KB
~Get Your Files Here !/01 - KPIs Essentials in WFM/001 UTILI-VS-OCC.xlsx10.13 KB
~Get Your Files Here !/01 - KPIs Essentials in WFM/001 excel-adh.xlsx15.74 KB
~Get Your Files Here !/01 - KPIs Essentials in WFM/001 staffing-levels.xlsx11.4 KB
~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 INTERVAL-INTERPRETATION.pptm154.67 KB
~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR.mp415.23 MB
~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR_en.vtt2.21 KB
~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management.mp478.7 MB
~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management_en.vtt9.95 KB
~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties.mp4378.18 MB
~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties_en.vtt16.4 KB
~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more.mp429.88 MB
~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more_en.vtt2.49 KB
~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST.mp4102.86 MB
~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST_en.vtt5.46 KB
~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT.mp412 MB
~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT_en.vtt816 B
~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM.mp411.57 MB
~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM_en.vtt1.37 KB
~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES.mp421.2 MB
~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES_en.vtt1.61 KB
~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED.mp419.41 MB
~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED_en.vtt2.68 KB
~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS.mp420.28 MB
~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS_en.vtt1.14 KB
~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE.mp448.41 MB
~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE_en.vtt884 B
~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA.mp447.11 MB
~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA_en.vtt4.54 KB
~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA.mp4350.41 MB
~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA_en.vtt18.08 KB
~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS.mp4114.18 MB
~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS_en.vtt4.8 KB
~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES.mp447.35 MB
~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES_en.vtt4.92 KB
~Get Your Files Here !/14 - QUIZ/001 QUIZ.html6.1 KB
~Get Your Files Here !/15 - QUIZ ANSWERS/001 ANSWERS.html6.56 KB
~Get Your Files Here !/Bonus Resources.txt386 B

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