Udemy - The Complete Customer Success Manager Course
File List
| File | Size |
|---|---|
| Get Bonus Downloads Here.url | 180 B |
| ~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4 | 106.15 MB |
| ~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4 | 59.05 MB |
| ~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4 | 85.39 MB |
| ~Get Your Files Here !/2 - Readiness for Customer Success Management/4 - What Is Your Organizations Customer Success Strategy.mp4 | 22.47 MB |
| ~Get Your Files Here !/2 - Readiness for Customer Success Management/5 - What Is Your Role in Helping to Fulll Your Organizations Customer Success Stra.mp4 | 37.9 MB |
| ~Get Your Files Here !/2 - Readiness for Customer Success Management/6 - What Assets and Resources Are Available to Help You.mp4 | 46.03 MB |
| ~Get Your Files Here !/2 - Readiness for Customer Success Management/7 - How Will You Plan and Manage Your Time.mp4 | 30.58 MB |
| ~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4 | 56 MB |
| ~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4 | 107.6 MB |
| ~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/9 - UNDERSTANDING THE CRITICAL PATH.mp4 | 68.07 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/11 - What Is Phase 1 Preparation All About.mp4 | 75.41 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/12 - Accessing Information.mp4 | 42.13 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/13 - Internal Handover.mp4 | 27.65 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/14 - Customer Information.mp4 | 57.66 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/15 - Initiative Information and Customer Outcome Requirements.mp4 | 27.95 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/16 - CSM Outcome Requirements.mp4 | 55.4 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/17 - Third Parties and Project Status.mp4 | 171.03 MB |
| ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/18 - Tools for PCSMF Phase 1 Preparation.mp4 | 34.52 MB |
| ~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/19 - What Is Commitment All About.mp4 | 29.66 MB |
| ~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/20 - Communicating with the Customer.mp4 | 164.91 MB |
| ~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/21 - Developing a Stakeholder Management Strategy.mp4 | 90.82 MB |
| ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/22 - What Is PCSMF Phase 3 Onboarding All About.mp4 | 13.71 MB |
| ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/23 - Generic and Customized Onboarding Models.mp4 | 49.65 MB |
| ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/24 - Information for Onboarding.mp4 | 148.14 MB |
| ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/25 - Tools for PCSMF Phase 3 Onboarding.mp4 | 24.04 MB |
| ~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/26 - WHAT IS ADOPTION ALL ABOUT.mp4 | 162.81 MB |
| ~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/27 - UNDERSTANDING IMPACTED USERS.mp4 | 72.89 MB |
| ~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/28 - RESEARCH TECHNIQUES.mp4 | 46.98 MB |
| ~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4 | 33.73 MB |
| ~Get Your Files Here !/Bonus Resources.txt | 70 B |
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