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Udemy - IT Helpdesk - Incident Management, Ticketing and Self-Service

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Title: Udemy - IT Helpdesk - Incident Management Ticketing and SelfGroup: ServiceSource: Udemy
Info Hash
D05FB8D993D35C425EA51202FBDAE6D794D27189
Source
Unverified
Total Size
699.5 MB
Total Files
13
Seeders
5
Leechers
0
Health
5.00
Score
10
Type
Bookware

File List

FileSize
Get Bonus Downloads Here.url180 B
~Get Your Files Here !/1 - Introduction/1 - Introduction.mp444.99 MB
~Get Your Files Here !/10 - Bonus Free Resource/10 - Download Your Free Companion Guide PDF.txt95 B
~Get Your Files Here !/10 - Bonus Free Resource/10 - Download Your Free Companion Guide.html580 B
~Get Your Files Here !/2 - Step 1 Define the Purpose and Objectives of Your Helpdesk/2 - Step 1 Define the Purpose and Objectives of Your Helpdesk.mp4104.11 MB
~Get Your Files Here !/3 - Step 2 Design the Helpdesk Structure/3 - Step 2 Design the Helpdesk Structure.mp476.93 MB
~Get Your Files Here !/4 - Step 3 Implement Incident Management Processes/4 - Step 3 Implement Incident Management Processes.mp480.53 MB
~Get Your Files Here !/5 - Step 4 Select and Set Up Helpdesk Tools/5 - Step 4 Select and Set Up Helpdesk Tools.mp486.29 MB
~Get Your Files Here !/6 - Step 5 Build a SelfService Portal/6 - Step 5 Build a SelfService Portal.mp4107.85 MB
~Get Your Files Here !/7 - Step 6 Monitor and Measure Helpdesk Performance/7 - Step 6 Monitor and Measure Helpdesk Performance.mp487.85 MB
~Get Your Files Here !/8 - Step 7 Scale and FutureProof Your Helpdesk/8 - Step 7 Scale and FutureProof Your Helpdesk.mp485.65 MB
~Get Your Files Here !/9 - Capstone Project and Conclusion/9 - Conclusion.mp425.3 MB
~Get Your Files Here !/Bonus Resources.txt70 B

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