Magnetz

Title: Udemy - Smart TipsGroup: NOGRPSource: Udemy

Info Hash

83A8E1E65C66B165DFBC4C15D5A30F51820A064C

Source

Unverified

Total Size

1.59 GB

Total Files

93

Seeders

0

Leechers

1

Health

Score

1

Type

Bookware

File List

File	Size
Get Bonus Downloads Here.url	178 B
~Get Your Files Here !/1. Introduction/1. Instructor Introduction.mp4	37.74 MB
~Get Your Files Here !/1. Introduction/1.1 Customer Success Terminology for Smart Tips.xlsx	40.76 KB
~Get Your Files Here !/10. Amplifying champions/1. Recognize your allies.mp4	28.54 MB
~Get Your Files Here !/10. Amplifying champions/2. Capturing Champion testimonials.mp4	19.74 MB
~Get Your Files Here !/10. Amplifying champions/2.1 Tips for Testimonials.pdf	158.42 KB
~Get Your Files Here !/11. Handling Detractors/1. Strategies to overcome naysayers.mp4	25.38 MB
~Get Your Files Here !/11. Handling Detractors/2. Uncover motivations for haters.mp4	48.68 MB
~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/1. How to be efficient with low-touch clients.mp4	28.64 MB
~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/2. Engaging Decision Makers asynchronously.mp4	33.24 MB
~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/3. Choosing impactful high-touch touch points.mp4	26.42 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/1. The importance of acurate forecasting for CSMs.mp4	9.68 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/1.1 Forecasting Overview.pdf	79.42 KB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/10. The art and science of CS team forecasts, for leaders.mp4	14.78 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/10.1 Team forecast calculator.pptx	1.12 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/2. How to calculate NRR.mp4	8.54 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/2.1 NRR Calculator and practice.pptx	1.21 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/3. Defining Key Performance Indicators (KPIs).mp4	30.08 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/4. Calculating Net Promoter Score (NPS).mp4	15.4 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/4.1 NPS Calculator and practice.pptx	1.18 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/5. Using Opportunity Stages for forecasting (when CS software isn't available).mp4	42.48 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/5.1 forecasting with sales stages for startups with only CRM.pdf	323.07 KB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/6. Choosing the types of churn to monitor.mp4	19.58 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/6.1 Logo churn calculator and practice.pptx	1.24 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/7. Forecasting with common churn risk indicators.mp4	28.91 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/7.1 Forecasting with churn risk modifiers.pptx	1.11 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/8. Customizing customer Health Scores.mp4	36.87 MB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/8.1 Forecasting with health scores practice.pdf	296.86 KB
~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/9. Forcasting your book of business using health scores.mp4	22.26 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/1. Manage risks proactively.mp4	42.12 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/10. Dealing with objections and competitors.mp4	21.81 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/2. Acquiring quantitative and qualitative feedback.mp4	12.23 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/3. Navigating Execuitive Sponsor changes.mp4	32.19 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/4. Strategies for engaging unresponsive customers.mp4	21.87 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/5. Managing Product development expectations.mp4	22.85 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/6. Mitigating the impact of bugs.mp4	28.34 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/7. Managing the impact of system outages (down-time).mp4	11 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/8. Addressing territory realignment and CSM changes.mp4	31.11 MB
~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/9. Navigating your client's organizational changes.mp4	30.89 MB
~Get Your Files Here !/15. Time Management for Customer Success/1. Balancing proactive, operational, and reactive work.mp4	33.64 MB
~Get Your Files Here !/15. Time Management for Customer Success/2. Calendar blocking strategies.mp4	18.88 MB
~Get Your Files Here !/15. Time Management for Customer Success/3. Proactively scheduling proactive work.mp4	19.5 MB
~Get Your Files Here !/15. Time Management for Customer Success/4. Putting out customer fires.mp4	24.64 MB
~Get Your Files Here !/15. Time Management for Customer Success/5. Maximizing the benefits of your tools.mp4	22.7 MB
~Get Your Files Here !/15. Time Management for Customer Success/6. Never fail alone, communicating with your supervisor.mp4	19.4 MB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/1. Asking the right questions to present product ideas.mp4	27.25 MB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/1.1 Product requirements gathering framework.pdf	79.47 KB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/2. Prioritizing client's feature requests.mp4	24.84 MB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/2.1 Prioritizing feature requests framework.pdf	138.29 KB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/3. Advocating for the Voice Of the Customer (VoC).mp4	15.51 MB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/4. Amplifying your happy customers.mp4	22.92 MB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/5. Directing customers to support.mp4	26.95 MB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/6. What to do when clients don't pay.mp4	26.23 MB
~Get Your Files Here !/16. Working cross-functionally in a SaaS company/7. Navigating internal executive relationships in start-ups.mp4	26.55 MB
~Get Your Files Here !/17. Conclusion/1. Thank you. Revisit this course any time to find a tip when you need it..mp4	11.05 MB
~Get Your Files Here !/17. Conclusion/1.1 www.recastsuccess.com.html	91 B
~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/1. Setting expectations with sales.mp4	19.46 MB
~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/1.1 Handoff checklist.pdf	89.22 KB
~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/2. Clarify the client's expectations.mp4	19.13 MB
~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/3. When clients aren't a good match.mp4	23.73 MB
~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/3.1 Customer Match Evaluation framework.pptx	1.36 MB
~Get Your Files Here !/3. Preparing for your customer kickoff/1. Create relationships while it is fresh.mp4	19.64 MB
~Get Your Files Here !/3. Preparing for your customer kickoff/1.1 Kickoff Agenda Framework.pdf	71.56 KB
~Get Your Files Here !/3. Preparing for your customer kickoff/2. Aligning expectations for kickoff.mp4	24.15 MB
~Get Your Files Here !/3. Preparing for your customer kickoff/2.1 Discovery questions.pdf	235.24 KB
~Get Your Files Here !/3. Preparing for your customer kickoff/3. Trust but verify.mp4	21.4 MB
~Get Your Files Here !/4. Planning for mutual success/1. Good Success Plans start with discovery.mp4	16.63 MB
~Get Your Files Here !/4. Planning for mutual success/1.1 Mutual Success Plan Template.pptx	1.37 MB
~Get Your Files Here !/4. Planning for mutual success/2. Identify major detractors early.mp4	23.43 MB
~Get Your Files Here !/4. Planning for mutual success/3. Get commitment for the next steps.mp4	21.22 MB
~Get Your Files Here !/4. Planning for mutual success/4. Keep the momentum going.mp4	16.37 MB
~Get Your Files Here !/4. Planning for mutual success/4.1 Follow up Checklist.pdf	114.51 KB
~Get Your Files Here !/5. When should Customer Success start to engage/1. Let Sales sell.mp4	34.24 MB
~Get Your Files Here !/5. When should Customer Success start to engage/2. Once the ink is dry, the clock is ticking.mp4	27.13 MB
~Get Your Files Here !/5. When should Customer Success start to engage/2.1 TTV Infographic.pdf	153.84 KB
~Get Your Files Here !/6. Discover the 5 stakeholder types/1. Embrace the Execuitve Sponsor.mp4	20.27 MB
~Get Your Files Here !/6. Discover the 5 stakeholder types/2. The key Point of Contact (PoC) is the key to your success.mp4	19.5 MB
~Get Your Files Here !/6. Discover the 5 stakeholder types/3. Identify your End Users to ensure use.mp4	20.05 MB
~Get Your Files Here !/6. Discover the 5 stakeholder types/4. Champions are your secret weapon.mp4	31.64 MB
~Get Your Files Here !/6. Discover the 5 stakeholder types/5. Don't overlook the Decision Maker.mp4	18.48 MB
~Get Your Files Here !/7. Communication planning with your key Point of Contact/1. Personal and professional goals motivate your PoC.mp4	28.82 MB
~Get Your Files Here !/7. Communication planning with your key Point of Contact/1.1 PoC Motivators.pdf	88.38 KB
~Get Your Files Here !/7. Communication planning with your key Point of Contact/2. Build shared accountability through Mutual Success Plans.mp4	25.17 MB
~Get Your Files Here !/7. Communication planning with your key Point of Contact/2.1 Mutual Success Plan Template.pdf	81.47 KB
~Get Your Files Here !/7. Communication planning with your key Point of Contact/3. How to have efficient recurring meetings.mp4	25.65 MB
~Get Your Files Here !/7. Communication planning with your key Point of Contact/3.1 Monthly Recurring Meeting Template.pdf	127.08 KB
~Get Your Files Here !/8. Engaging Executive Sponsors/1. Adapt your communication style.mp4	12.51 MB
~Get Your Files Here !/8. Engaging Executive Sponsors/2. Asynchronous communication helps you scale.mp4	20.07 MB
~Get Your Files Here !/8. Engaging Executive Sponsors/3. Examples of impactful VIP touches.mp4	23.06 MB
~Get Your Files Here !/9. Managing Cross Functional contacts at your client/1. Managing managers in a matrixed organization.mp4	21.31 MB
~Get Your Files Here !/9. Managing Cross Functional contacts at your client/2. Engaging technical teams.mp4	20.82 MB
~Get Your Files Here !/9. Managing Cross Functional contacts at your client/3. Avoiding PITA (Procurement, InfoSec, Taxes, and Attorneys).mp4	12.15 MB
~Get Your Files Here !/Bonus Resources.txt	386 B

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