Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests
File List
| File | Size |
|---|---|
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/Get Bonus Downloads Here.url | 180 B |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/1 - Course Outline/1 - Course Outline.html | 1.51 KB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/2 - 1-Why-Guests-Get-Angry-The-Hidden-Psychology-Behind-Hospitality-Conflicts.pdf | 1.28 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/2 - Why guests get angry emotional triggers in hospitality.mp4 | 159.02 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/3 - 1-The-Hidden-Psychology-Behind-Guest-Complaints.pdf | 1.19 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/3 - The difference between dissatisfaction and personal offense.mp4 | 43.81 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/4 - 1-The-Words-That-Make-Guests-Angrier.pdf | 1.01 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/4 - Words and phrases you should avoid that can escalate anger.mp4 | 50.97 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/5 - 1-Words-That-Heal-Mastering-Guest-De-escalation.pdf | 1.09 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/5 - Key phrases that help calm and reassure guests.mp4 | 53.13 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/6 - Exercise.mp4 | 8.49 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/10 - 1-Transform-Guest-Complaints-into-Loyalty-with-Empathy.pdf | 838.09 KB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/10 - Using empathy to shift the guests emotional state.mp4 | 51.7 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/11 - Exercise.mp4 | 7.97 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/7 - 1-Master-Your-Tone-to-Transform-Guest-Complaints.pdf | 1.01 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/7 - Tone of voice techniques that reduce tension.mp4 | 73.08 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/8 - 1-Master-the-Art-of-Active-Listening.pdf | 674.87 KB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/8 - Active listening without interrupting.mp4 | 291.46 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/9 - 1-How-to-Acknowledge-Emotions-Before-Solving-Problems.pdf | 1.13 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/9 - How to acknowledge emotions before solving problems.mp4 | 40.79 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/12 - 1-Master-the-Art-of-Respectful-Body-Language.pdf | 1.18 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/12 - Posture that shows respect and openness.mp4 | 143.54 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/13 - 1-The-Right-Distance-to-Stand-from-an-Upset-Guest.pdf | 882.26 KB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/13 - The right distance to stand from an upset guest.mp4 | 49.38 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/14 - 1-Master-Your-Body-Language-to-Transform-Guest-Interactions.pdf | 1.02 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/14 - Avoiding defensive or closed body language.mp4 | 150.59 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/15 - Exercise.mp4 | 8.29 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/16 - 1-Master-the-Art-of-Non-Threatening-Eye-Contact.pdf | 729.99 KB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/16 - How to look at an angry guest without intimidating them.mp4 | 47.28 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/17 - 1-Master-the-Soft-Eyes-Technique.pdf | 744.2 KB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/17 - The soft eyes method to convey empathy.mp4 | 41.22 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/18 - 1-The-Art-of-Eye-Contact-in-Customer-Service.pdf | 954.38 KB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/18 - Balancing eye contact with respectful breaks.mp4 | 216.99 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/19 - Exercise.mp4 | 8.05 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/20 - How to ask guiding questions without sounding defensive.mp4 | 113.72 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/21 - 1-Turning-Guest-Complaints-into-Success-Stories.pdf | 1.19 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/21 - Listening for hidden needs behind the complaint.mp4 | 43.98 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/22 - 1-Beyond-the-Words-Understanding-What-Guests-Really-Need.pdf | 1.03 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/22 - Reading verbal and nonverbal cues to understand expectations.mp4 | 31.7 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/23 - Exercise.mp4 | 8.43 MB |
| [ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests/~Get Your Files Here !/Bonus Resources.txt | 70 B |
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