Linkedin - Learning Microsoft Dynamics For Customer Service
File List
| File | Size |
|---|---|
| Linkedin - Learning Microsoft Dynamics For Customer Service/1. Introduction/1. Discover Dynamics 365 Customer Service.mp4 | 3.78 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/1. Introduction/2. Understanding Dynamics 365 customization.mp4 | 1.23 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/1. What is Dynamics 365 Customer Service.mp4 | 2.58 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/2. Navigating in Dynamics 365.mp4 | 15.77 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/3. Access and sorting records and views.mp4 | 12.15 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/4. Use quick create to create a new record.mp4 | 8.12 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/5. Build queries with Advanced Find.mp4 | 17.47 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/6. Work with search in Dynamics 365.mp4 | 6.84 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/7. End-user personalization options.mp4 | 7.78 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/2. Dynamics 365 Customer Service- The Basics/8. Customer Service Hub vs. Customer Service workspace.mp4 | 10.85 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/3. Case Management/1. What is a case.mp4 | 1.8 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/3. Case Management/2. Various ways cases can be created.mp4 | 11.76 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/3. Case Management/3. Streamline processes with business process flows.mp4 | 7.61 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/3. Case Management/4. Using the timeline to track activities and notes to a case.mp4 | 4.5 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/4. Service Level Agreements and Entitlements/1. Service level agreement administration.mp4 | 12.57 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/4. Service Level Agreements and Entitlements/2. Using service level agreement with cases.mp4 | 10.26 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/4. Service Level Agreements and Entitlements/3. Entitlements in case management.mp4 | 15.54 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/5. Knowledge Articles/1. Managing knowledge articles.mp4 | 15.61 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/5. Knowledge Articles/2. Using knowledge articles with cases.mp4 | 7.65 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/5. Knowledge Articles/3. Using knowledge search.mp4 | 4.83 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/6. Queue Management/1. Managing queues.mp4 | 2.14 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/6. Queue Management/2. Routing rules and assignment.mp4 | 2.47 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/7. Reporting and Analytics in Dynamics 365/1. Charts and dashboards.mp4 | 15.68 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/7. Reporting and Analytics in Dynamics 365/2. Interactive dashboards.mp4 | 9.56 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/7. Reporting and Analytics in Dynamics 365/3. Customer Service historical analytics.mp4 | 6.84 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/7. Reporting and Analytics in Dynamics 365/4. Excel templates.mp4 | 6.75 MB |
| Linkedin - Learning Microsoft Dynamics For Customer Service/8. Conclusion/1. Learn more about Dynamics 365 Customer Service.mp4 | 1.83 MB |
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