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Udemy - Create Your Own Help Desk with osTicket

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Title: UdemyGroup: NOGRPSource: Udemy
Info Hash
0E9C6D49427ADEDC7F21CE3F0F80FF572B167AF0
Source
Unverified
Total Size
1.26 GB
Total Files
54
Seeders
0
Leechers
1
Health
Score
1
Type
Bookware

File List

FileSize
Get Bonus Downloads Here.url180 B
~Get Your Files Here !/1 - Welcome & Big Picture/1. Course Roadmap What You’re Building (and Why It Matters) (Description).html1.74 KB
~Get Your Files Here !/1 - Welcome & Big Picture/1. Course Roadmap What You’re Building (and Why It Matters).mp477.05 MB
~Get Your Files Here !/10 - Wrap-Up & Next Steps/21. Next Steps Keep Support Tight & Customers Confident (Description).html1006 B
~Get Your Files Here !/10 - Wrap-Up & Next Steps/21. Next Steps Keep Support Tight & Customers Confident.mp448.32 MB
~Get Your Files Here !/11 - Supplementary Tool Help Desk Builder GPT/22. Help-Desk-Builder-Course-Companion-Guide.pdf458.95 KB
~Get Your Files Here !/11 - Supplementary Tool Help Desk Builder GPT/22. How to Access & Set Up Your “Help Desk Builder GPT” (Beginner Instructions) (Description).html918 B
~Get Your Files Here !/11 - Supplementary Tool Help Desk Builder GPT/22. How to Access & Set Up Your “Help Desk Builder GPT” (Beginner Instructions).html9.75 KB
~Get Your Files Here !/11 - Supplementary Tool Help Desk Builder GPT/23. GPT-User-Guide-Help-Desk-Builder.pdf466.5 KB
~Get Your Files Here !/11 - Supplementary Tool Help Desk Builder GPT/23. How to Use the Help Desk Builder GPT to Set Up Faster (Description).html999 B
~Get Your Files Here !/11 - Supplementary Tool Help Desk Builder GPT/23. How to Use the Help Desk Builder GPT to Set Up Faster.html17.02 KB
~Get Your Files Here !/12 - Bonus Lecture/24. Bonus.html8.98 KB
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/2. Bluehost-Affiliate-Link-.url70 B
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/2. Choose Hosting + Grab a Domain (Beginner-Friendly Setup) (Description).html1.07 KB
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/2. Choose Hosting + Grab a Domain (Beginner-Friendly Setup).mp4147.66 MB
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/2. D9-Hosting-Affiliate-Link-.url64 B
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/3. Log Into cPanel (Your Control Center Explained) (Description).html1.02 KB
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/3. Log Into cPanel (Your Control Center Explained).mp424.45 MB
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/4. Install WordPress the Easy Way (So Everything Runs Smoothly) (Description).html1019 B
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/4. Install WordPress the Easy Way (So Everything Runs Smoothly).mp4162.37 MB
~Get Your Files Here !/2 - Get Set Up Fast (Hosting, Domain, WordPress)/4. WordPress.url53 B
~Get Your Files Here !/3 - Install osTicket & Understand the Dashboard/5. Install osTicket (Your Help Desk Goes Live Here) (Description).html991 B
~Get Your Files Here !/3 - Install osTicket & Understand the Dashboard/5. Install osTicket (Your Help Desk Goes Live Here).mp472.48 MB
~Get Your Files Here !/3 - Install osTicket & Understand the Dashboard/6. First Login + Dashboard Tour (Client vs. Agent Admin Clarity) (Description).html1.03 KB
~Get Your Files Here !/3 - Install osTicket & Understand the Dashboard/6. First Login + Dashboard Tour (Client vs. Agent Admin Clarity).mp434.3 MB
~Get Your Files Here !/4 - Make It Look Legit (Branding)/7. Brand Your Help Desk (Logo + Professional Look & Feel) (Description).html1.01 KB
~Get Your Files Here !/4 - Make It Look Legit (Branding)/7. Brand Your Help Desk (Logo + Professional Look & Feel).mp467.35 MB
~Get Your Files Here !/5 - Connect Email So Tickets Flow Automatically/8. Create a Dedicated Support Email (Clean, Organized Support) (Description).html992 B
~Get Your Files Here !/5 - Connect Email So Tickets Flow Automatically/8. Create a Dedicated Support Email (Clean, Organized Support).mp421.01 MB
~Get Your Files Here !/5 - Connect Email So Tickets Flow Automatically/9. Connect Your Support Inbox to osTicket (No Lost Requests) (Description).html999 B
~Get Your Files Here !/5 - Connect Email So Tickets Flow Automatically/9. Connect Your Support Inbox to osTicket (No Lost Requests).mp4122.1 MB
~Get Your Files Here !/6 - Build Your Support Workflow (Agents + Assignments)/10. Add Support Agents (Set Up Your Team Properly) (Description).html955 B
~Get Your Files Here !/6 - Build Your Support Workflow (Agents + Assignments)/10. Add Support Agents (Set Up Your Team Properly).mp462.85 MB
~Get Your Files Here !/6 - Build Your Support Workflow (Agents + Assignments)/11. Assign Tickets Like a Pro (Routing & Ownership) (Description).html982 B
~Get Your Files Here !/6 - Build Your Support Workflow (Agents + Assignments)/11. Assign Tickets Like a Pro (Routing & Ownership).mp427.93 MB
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/12. Add Subtle Marketing Inside Tickets (Without Being Pushy) (Description).html1021 B
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/12. Add Subtle Marketing Inside Tickets (Without Being Pushy).mp462.76 MB
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/13. Create Canned Responses (Save Time on Repeats) (Description).html963 B
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/13. Create Canned Responses (Save Time on Repeats).mp435.72 MB
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/14. Respond to Tickets the Right Way (A Simple Workflow) (Description).html992 B
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/14. Respond to Tickets the Right Way (A Simple Workflow).mp4124.13 MB
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/15. Test Outgoing Email (Make Sure Replies Deliver) (Description).html1.01 KB
~Get Your Files Here !/7 - Respond Faster (Templates, Canned Replies, Ticket Flow)/15. Test Outgoing Email (Make Sure Replies Deliver).mp422.19 MB
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/16. Customize Email Templates (Make Every Message On-Brand) (Description).html1006 B
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/16. Customize Email Templates (Make Every Message On-Brand).mp436.1 MB
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/17. Create Help Topics (So Requests Go to the Right Place) (Description).html1003 B
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/17. Create Help Topics (So Requests Go to the Right Place).mp428.1 MB
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/18. Set Business Hours (and Manage Expectations Automatically) (Description).html1.01 KB
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/18. Set Business Hours (and Manage Expectations Automatically).mp429.71 MB
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/19. Edit Add Help Desk Pages (Thank You Page, Messaging, and More) (Description).html1 KB
~Get Your Files Here !/8 - Customize the System (Help Topics, Hours, and Pages)/19. Edit Add Help Desk Pages (Thank You Page, Messaging, and More).mp429.33 MB
~Get Your Files Here !/9 - Reduce Tickets With Self-Service (FAQ Knowledge Base)/20. Build an FAQ Knowledge Base (Cut Support Load Fast) (Description).html1019 B
~Get Your Files Here !/9 - Reduce Tickets With Self-Service (FAQ Knowledge Base)/20. Build an FAQ Knowledge Base (Cut Support Load Fast).mp458.03 MB
~Get Your Files Here !/Bonus Resources.txt70 B

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