Udemy - Emotional Intelligence in Customer Service - Strong Relations
File List
| File | Size |
|---|---|
| Get Bonus Downloads Here.url | 180 B |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/1. Coffee and human connection are a global ritual – and growth opportunity.url | 133 B |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/1. Daniel Goleman’s Emotional Intelligence.url | 114 B |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/1. Emotional Intelligence in the workplace.url | 98 B |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/1. Emotionally Intelligent People Use the 5-Minute Handshake With Stress Trick for Greater Resilience.url | 167 B |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/1. Introduction to Emotional Intelligence in Customer Service (Description).html | 1.71 KB |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/1. Introduction to Emotional Intelligence in Customer Service.mp4 | 192.85 MB |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/1. Section 1 Knowledge Check.html | 21.6 KB |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/2. Emotional Intelligence Fundamentals – Components and Significance (Description).html | 1.85 KB |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/2. Emotional Intelligence Fundamentals – Components and Significance.mp4 | 197.09 MB |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/2. Empathy and Digital Transformation Drive Customer Service Evolution at Telefónica.url | 132 B |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/2. How Creating Empathy at Scale Improves Contact Center KPIs.url | 115 B |
| ~Get Your Files Here !/1 - Introduction to Emotional Intelligence in Customer Service/2. The Five Components of Emotional Intelligence.url | 107 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/2. Section 2 Knowledge Check.html | 21.52 KB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/3. Emotional Self-Awareness A primer (Book).url | 92 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/3. How Emotionally Self-Aware Are You.url | 70 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/3. Self-Awareness and Self-Regulation (Description).html | 1.69 KB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/3. Self-Awareness and Self-Regulation.mp4 | 218.28 MB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/3. The Power of Emotional Intelligence Insights from UC Berkeley's Landmark 40-Year Study.url | 89 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/4. Active Listening Skills.url | 108 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/4. Empathy and Understanding the Customer Perspective (Description).html | 1.68 KB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/4. Empathy and Understanding the Customer Perspective.mp4 | 188.54 MB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/4. The Importance of Empathy in the Workplace.url | 138 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/4. The Power of Listening The Key to Helping People Change.url | 117 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/5. Active Listening Hear What People Are Really Saying – MindTools.url | 77 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/5. Customer Communication How to Build Stronger Relationships and Drive Growth.url | 83 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/5. INFLUENCE The Art of Giving and Receiving Advice.url | 918 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/5. Social Skills and Communication in Customer Service (Description).html | 1.58 KB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/5. Social Skills and Communication in Customer Service.mp4 | 195.42 MB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/6. 10 Ways I Maintain Motivation During Tough Times.url | 98 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/6. 8 Scientifically Proven Ways to Stay Motivated When Work Gets Tough How to Stay on Track and Achieve Your Goals.url | 94 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/6. How a Positive Mindset Can Lead to a Better Day at Work.url | 144 B |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/6. Motivation and Maintaining a Positive Attitude (Description).html | 1.59 KB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/6. Motivation and Maintaining a Positive Attitude.mp4 | 192.69 MB |
| ~Get Your Files Here !/2 - Core Emotional Intelligence Skills for Customer Service/6. The Power of Small Wins – Harvard Business Review.url | 70 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/3. Section 3 Knowledge Check.html | 21.41 KB |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/7. About Zappos – Zappos.com.url | 53 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/7. Building Customer Rapport and Trust with Emotional Intelligence (Description).html | 1.53 KB |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/7. Building Customer Rapport and Trust with Emotional Intelligence.mp4 | 186.41 MB |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/7. Customer trust Definition, importance, and 6 ways to gain it.url | 67 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/7. How Starbucks Builds Loyalty and Enhances Customer Experience (CX) with Rewards Programs.url | 143 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/8. Handling Difficult Customers and Situations with Emotional Intelligence (Description).html | 1.57 KB |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/8. Handling Difficult Customers and Situations with Emotional Intelligence.mp4 | 211.06 MB |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/8. How to deal with angry customers 17 tips and templates.url | 104 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/8. The Role of Emotional Intelligence in De-escalating Workplace Conflicts.url | 94 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/8. The expert guide to taking control of your emotions.url | 118 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/9. Customer feedback 7 ways to improve service fast.url | 90 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/9. How JetBlue Enhances Customer Experience (CX) with Passenger Comfort and Care.url | 132 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/9. Reflective practice Learning from experience.url | 118 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/9. The Feedback Fallacy – Harvard Business Review.url | 67 B |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/9. Using Feedback for Continuous Improvement (Description).html | 1.62 KB |
| ~Get Your Files Here !/3 - Applying Emotional Intelligence in Customer Interactions/9. Using Feedback for Continuous Improvement.mp4 | 215.71 MB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/10. 5 Steps to Building an Emotionally Intelligent Team.url | 95 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/10. Building a Coaching Culture That Sustains Performance.url | 94 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/10. How to Create a Strengths- Based Company Culture.url | 123 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/10. How to successfully onboard a remote customer support team.url | 89 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/10. Implementing Emotional Intelligence Training Programs in Teams (Description).html | 1.66 KB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/10. Implementing Emotional Intelligence Training Programs in Teams.mp4 | 217.42 MB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/11. 5 methods for measuring customer satisfaction.url | 82 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/11. Crowne Plaza and The School of Life to offer an Emotionally Intelligent hotel experience.url | 168 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/11. Measuring the Impact of Emotional Intelligence on Customer Relations (Description).html | 1.74 KB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/11. Measuring the Impact of Emotional Intelligence on Customer Relations.mp4 | 257.54 MB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/11. Sentiment Analysis in Customer Experience – Qualtrics.url | 99 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/11. The New Science of Customer Emotions.url | 118 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/12. How to Improve Your Emotional Intelligence.url | 108 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/12. Mindfulness – Greater Good Science Center (UC Berkeley).url | 88 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/12. Recap and Next Steps (Description).html | 1.52 KB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/12. Recap and Next Steps.mp4 | 216.47 MB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/12. TalentSmartEQ – Emotional Intelligence Assessments and Training.url | 53 B |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/4. Section 4 Knowledge Check.html | 21.11 KB |
| ~Get Your Files Here !/4 - Implementing and Sustaining an Emotionally Intelligent Service Culture/5. Final Challenge.html | 33.29 KB |
| ~Get Your Files Here !/Bonus Resources.txt | 70 B |
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